Refund Policy

Last updated: 2026-10-10

Family Crest Maker (Family Crest .app) is an AI-assisted design studio for personal family-crest artwork. It is not a heraldic authority, registry, or surname-lookup service. A purchase does not verify ancestry, confer a title, or grant rights to a historical coat of arms.

This policy covers digital subscriptions and credit packs sold on this website. It does not cover printed goods, shipping, or third-party marketplace orders, because those are not offered here.

What you are buying

• Subscriptions renew automatically and grant a monthly credit allowance for AI generation until you cancel.
• One-time credit packs add a fixed number of generation credits without starting a recurring plan.
• Credits are used when you submit a generation request. Browse the style library and prepare a design brief without paying.

Stripe processes checkout. Review the billing period and total charge before you pay.

Subscriptions

You may cancel a subscription at any time to stop the next renewal. Cancellation takes effect at the end of the current paid period unless a payment provider or applicable law requires otherwise.

We do not generally prorate or refund the unused remainder of a billing period that has already started. If a renewal is charged after you canceled, or if you were billed in error, contact us with the order number and we will review it.

Credits

• Unused purchased credits on a one-time pack may be refunded if you request a refund within 14 days of purchase and those credits have not been used for generation.
• Used credits are not refundable. Submitting a generation consumes the displayed credit cost even if you later dislike the artwork, leave the page, or download a result.
• If a generation fails or is canceled by the studio and reserved credits are returned automatically, that return is not a cash refund. Temporary polling errors do not by themselves mean a task failed.
• Promotional, complimentary, or grant credits have no cash value and are not refundable.

What is not eligible

• Artwork you have already generated, saved, or downloaded
• Requests that treat this tool as official heraldry, genealogy, or a “find a crest by last name” service
• Chargebacks opened without first contacting support (we may dispute them after reviewing the order)
• Duplicate refunds for credits already returned to your account
• Taxes, currency-conversion fees, or card-issuer charges we do not collect

How to request a refund

1. Sign in to the account that made the purchase.
2. Open a support ticket from the site and include the order number, purchase date, and whether the request is for a subscription renewal or a credit pack.
3. Do not submit a second payment for the same plan while a refund is under review.

We aim to respond within a few business days. Approved cash refunds are returned to the original payment method. Bank timing is controlled by Stripe and your card issuer and often takes 5–10 business days after we issue the refund.

Cancellations versus refunds

Canceling a subscription stops future renewals. It does not automatically refund the current period or restore used credits. Unused subscription credits typically expire with the billing period described at checkout and are not a cash balance.

Legal rights

If consumer law in your country requires a cooling-off period or a refund we would otherwise decline, that law controls. Nothing in this policy limits non-waivable statutory rights.

Changes

We may update this policy as the studio’s billing options change. The date at the top of this page is the latest revision.

Contact

Use the in-app support ticket form on Family Crest .app (sign-in required). Include your order number so we can match the Stripe payment to your account.